Customer Satisfaction Survey

Updated Friday, August 14, 2015 at 09:04 EST


As a requirement of ISO 9001:2008, Whip City Tool & Die Corporation surveys its customers.

Your input will allow us to focus our efforts on the continued strengthening of our growing company's customer service and support.

Your feedback is very important to us, please take a few minutes to complete the Customer Satisfaction Survey.

We encourage you to leave a positive comment or comment if there is an area not addressed that you have questions or concerns on.

If you have any questions or concerns, please don't hesitate to contact me (413)569-5528 or lisa@whipcitytool.com .

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Whip City Tool & Die Corp. - Customer Satisfaction Survey 

5=Excellent 4=Good 3=Average 2=Below Average 1=Poor N/A (Not Applicable)
Please rate the quality and responsiveness of our company in terms of the following:

 Sales Support 

* 1a. Promptness providing information requested (sending literature) and/or quoting
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

* 1b. Response / order acknowledgement (timeliness & accuracy)
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

 Customer Service

* 2a. Promptness in answering inquiries (including emails)
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

* 2b. Follow-up/returning phone calls (including emails)
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

* 2c. Resolutions / response time for quality issues
(ie. Nonconforming Reports-NCR and/or Corrective Actions-CA)
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

 Delivery

* 3a. Arrival of order compared with anticipated time of delivery
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

* 3b. Condition of package received
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

* 4. Overall satisfaction with WCT

Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

5. Any general comments you would like to add:

 Person Completing Survey 



Form F045, Rev. 1-3-2014

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