Whip City Tool & Die Corporation - Customer Satisfaction Survey

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Customer Satisfaction Survey
  Your input will allow us to focus our efforts on the continued strengthening of our growing company.
  Please take a few minutes to complete our Customer Satisfaction Survey.
  Thank you for your time & business. Information will be used in training for our continuous improvement.

1. Sales Support

1a. Promptness providing information requested (sending literature) and/ or quoting
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

1b. Response / order acknowledgement (timeliness & accuracy)
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

2. Customer Service

2a. Promptness in answering inquiries (including emails)
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

2b. Follow-up/returning phone calls (including emails)
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

2c. Resolutions / response time for quality issues
(ie. Nonconforming Reports-NCR and/or Corrective Actions-CA)
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

3. Delivery

3a. Arrival of order compared with anticipated time of delivery
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

3b. Condition of package received
Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

4. Overall satisfaction with WCT

Excellent (5) Good (4) Average (3) Below Average (2) Poor (1) N/A

5. Any general comments you would like to add:

Form F045 Rev 3-25-09
Updated Wed, Apr 7, 2010, 2:03 pm EST
813 College Highway P.O. Box 99 Southwick, MA 01077-0099
(800)905-7909 PH:(413)569-5528 FAX:(413)569-0494

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